Justvy Global Innovations LLP - Privacy Policy

Last Updated: 19/08/2024

At Justvy Global Innovations LLP, we are deeply committed to protecting your privacy and ensuring that your personal information is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you engage with our IT products and services. We value the trust you place in us and strive to be transparent about how we handle your data.

1. Information We Collect

1.1. Personal Information

We may collect personally identifiable information ("Personal Information") that you voluntarily provide to us when you engage our services or contact us. This information may include, but is not limited to:

• Name: Your full name, which helps us personalize our services and communications with you.
• Email Address: Used for correspondence, including service updates, newsletters, and promotional materials.
• Phone Number: For direct communication, including support and service-related inquiries.
• Billing Information: Including credit card numbers, billing addresses, and payment details, which are necessary for processing transactions.

Personal Information is essential for us to deliver the services you request and to maintain an efficient and secure business relationship with you.

1.2. Technical Information

In addition to Personal Information, we may collect technical information related to your interactions with our website and services. This information helps us understand how you use our services and enables us to improve your experience. Technical Information may include:

• Device Information: Details about the device you use to access our services, such as device type, operating system, and browser type.
• IP Address: Your device's unique Internet Protocol address, which helps us identify your geographic location and manage our network security.
• Usage Data: Information about your interactions with our website, such as pages visited, links clicked, and time spent on the site.

This Technical Information is collected automatically through your use of our services and is used to enhance the quality and functionality of our offerings.

1.3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website and services. Cookies are small text files stored on your device that help us remember your preferences and improve your user experience. We may use cookies for the following purposes:

• Essential Cookies: Necessary for the operation of our website, enabling you to navigate and use its features.
• Analytical Cookies: To analyze how visitors use our website, helping us identify areas for improvement.
• Advertising Cookies: To deliver personalized advertisements based on your browsing history and preferences.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

2. How We Use Your Information

2.1. To Provide Services

We use the information we collect to deliver the IT products and services you have requested. This includes, but is not limited to, software development, cloud services, technical support, and other related services. Your information enables us to:

• Customize Services: Tailor our offerings to meet your specific needs and preferences.
• Manage Accounts: Create and manage your account, ensuring secure access to our services.
• Deliver Products: Facilitate the delivery of digital products and services, ensuring timely and efficient service.

2.2. To Improve Services

We continuously strive to enhance the quality, functionality, and user experience of our products and services. By analyzing usage data and customer feedback, we can identify areas for improvement and implement changes that benefit our users. We may use your information to:

• Optimize Performance: Analyze technical data to improve the speed and reliability of our services.
• Enhance Features: Develop new features or improve existing ones based on user behavior and preferences.
• Conduct Research: Perform market research and analysis to better understand our users' needs and expectations.

2.3. To Communicate

We use your contact information to keep you informed about our services and provide you with important updates. This includes:

• Service Announcements: Notifications about changes or updates to our services, such as maintenance schedules or new features.
• Promotional Materials: Information about special offers, promotions, and new services that may be of interest to you.
• Customer Support: Responding to your inquiries, requests, or complaints in a timely and efficient manner.

You have the option to opt out of receiving promotional communications by following the unsubscribe instructions included in our emails.

2.4. To Process Payments

Your billing information is essential for processing transactions and managing your account. We use secure payment gateways to handle financial transactions and ensure that your payment details are protected. This includes:

• Payment Processing: Charging your account for services rendered, including subscription fees and one-time payments.
• Billing Inquiries: Addressing any questions or disputes related to your billing or payment history.
• Fraud Prevention: Monitoring transactions to detect and prevent fraudulent activities.

2.5. To Comply with Legal Obligations

We may use your information to comply with applicable laws, regulations, and legal processes. This includes:

• Regulatory Compliance: Ensuring that our business practices align with legal requirements and industry standards.
• Law Enforcement Requests: Responding to valid requests from public authorities, such as law enforcement agencies or government bodies.
• Legal Disputes: Using your information in connection with legal proceedings, such as litigation or arbitration.

3. Sharing Your Information

3.1. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services. These providers may include:

• Payment Processors: Companies that handle payment transactions on our behalf, ensuring secure and efficient processing.
• Cloud Hosting Providers: Partners that provide cloud infrastructure and storage solutions, enabling us to host and manage your data.
• Customer Support Platforms: Tools and services that help us manage customer inquiries and provide timely support.

We only share your information with third parties who adhere to strict confidentiality and data protection standards.

3.2. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the new owner. This ensures the continuity of services and the protection of your data. In such cases, we will notify you of the transfer and provide you with an opportunity to review and update your preferences.

3.3. Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities. This includes:

• Court Orders: Complying with legal orders or subpoenas that require the disclosure of specific information.
• Government Requests: Providing information to government agencies for regulatory or investigative purposes.
• Protection of Rights: Disclosing information to protect our rights, property, or the safety of our employees, customers, or the public.

We are committed to transparency in these matters and will make reasonable efforts to notify you of any such disclosures, unless prohibited by law.

4. Data Security

4.1. Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: Using advanced encryption technologies to protect sensitive data during transmission and storage.
• Access Controls: Restricting access to your information to authorized personnel only, based on their role and responsibilities.
• Regular Audits: Conducting regular security audits and assessments to identify and address potential vulnerabilities.

4.2. Limitations of Security

While we strive to protect your information, it is important to acknowledge that no method of transmission over the Internet or electronic storage is completely secure. Despite our best efforts, we cannot guarantee the absolute security of your data. Users are encouraged to take their own precautions, such as using strong passwords and securing their devices, to further protect their information.

5. Data Retention

5.1. Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This may include:

• Service Delivery: Retaining information for the duration of your engagement with our services.
• Legal Compliance: Retaining records to comply with legal, accounting, or reporting requirements.
• Business Operations: Retaining data for operational purposes, such as audits, fraud prevention, or dispute resolution.

5.2. Data Deletion

When your information is no longer needed, we will securely delete or anonymize it. Data deletion involves removing all personally identifiable information from our systems, making it impossible to associate the data with any individual. Anonymization involves altering the data in such a way that it cannot be linked back to you, ensuring your privacy is maintained.

6. Your Rights

6.1. Access and Correction

You have the right to access, update, or correct your personal information held by us. This includes:

• Reviewing Data: Requesting a copy of the information we hold about you.
• Updating Information: Correcting any inaccuracies or updating outdated information.
• Account Management: Making changes to your account settings and preferences.

To exercise these rights, please contact us at info@Justvy.in. We will respond to your request within a reasonable timeframe.

6.2. Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This right allows you to transfer your data to another service provider if you choose to do so. We will provide the information in a format that is easily transferable and compatible with other systems.

6.3. Data Deletion

You have the right to request the deletion of your personal information, subject to legal and contractual obligations. This includes:

• Account Deletion: Closing your account and removing all associated data from our systems.
• Service Termination: Ending your use of our services and deleting any data related to your engagement.

Please note that certain information may need to be retained for legal or operational reasons, even after your request for deletion. We will inform you of any such retention and the reasons for it.

6.4. Opt-Out

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications. This includes:

• Email Newsletters: Opting out of promotional emails and newsletters.
• SMS Alerts: Disabling text message notifications and alerts.

Please note that even if you opt out of marketing communications, you may still receive service-related messages, such as account updates or transaction confirmations.

7. International Data Transfers

7.1. Cross-Border Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your country. We take steps to ensure that your information is protected in accordance with this Privacy Policy when transferred internationally. This includes:

• Standard Contractual Clauses: Using legally binding agreements to ensure that your data is protected when transferred to countries outside the European Economic Area (EEA).
• Adequacy Decisions: Transferring data only to countries that have been recognized by data protection authorities as having adequate data protection laws.

7.2. User Rights

You have the right to be informed about and object to international transfers of your data. If you have any concerns about how your information is handled during cross-border transfers, please contact us at info@Justvy.in.

8. Children’s Privacy

8.1. Age Restrictions

Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are under 13, please do not provide any personal information to us. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.

8.2. Parental Controls

We encourage parents and guardians to monitor their children’s online activities and to use parental controls or other privacy protection tools to ensure a safe online environment for children.

8.3. Reporting Violations

If you believe that a child under 13 has provided us with personal information, please contact us immediately at info@Justvy.in. We will take appropriate steps to investigate and address the issue.

9. Changes to This Privacy Policy

9.1. Periodic Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

9.2. User Notification

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes to this policy, we will notify you via email or through a notice on our website, giving you the opportunity to review the updated policy and make any necessary adjustments to your preferences.

10. Contact Us

10.1. Support Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@Justvy.in. Our support team is available to provide the necessary assistance and address any concerns you may have.

10.2. Business Hours

Our support team operates during standard business hours, Monday through Friday. Any inquiries submitted outside of these hours will be addressed on the next business day.