Last Updated: 19/08/2024
At Justvy Global Innovations LLP, we place a high value on our clients' trust and satisfaction. While we work diligently to deliver exceptional IT products and services, we understand that there may be situations where a client needs to cancel a service. This Cancellation Policy is designed to outline the conditions under which services can be canceled, the process for requesting a cancellation, and any fees that may apply.
The decision to cancel a service is one that should be made with careful consideration. At Justvy Global Innovations LLP, we recognize that certain circumstances may necessitate the cancellation of a service. This section outlines the specific conditions under which a cancellation request will be considered valid.
Cancellations are most straightforward when the service has not yet commenced and no work has been started. In such cases, clients are generally eligible for a full refund, as no resources have been allocated or expenses incurred. This applies to both project-based and subscription-based services.
For instance, if a client signs a contract for a custom software development project but later decides to cancel before the initial planning or design phase begins, they may request a cancellation without incurring any fees. However, the request must be made before any work is initiated.
If the project is still in its early stages, and deliverables have not yet been finalized or delivered, a cancellation may be requested. Early-stage projects typically include preliminary activities such as project scoping, initial design drafts, and basic setup tasks.
In these cases, while a cancellation is possible, there may be associated fees to cover the work already completed. This ensures that Justvy Global Innovations LLP is fairly compensated for the time and resources invested in the project up to that point.
For subscription-based services, cancellations can be made at any time, but must be requested before the next billing cycle begins. This allows clients to avoid being charged for the upcoming billing period. It is important to note that once a billing cycle has started, the service will continue until the end of that period, and no partial refunds will be issued.
For example, if a client is subscribed to a monthly cloud hosting service and wishes to cancel, they must do so before the start of the next month to avoid being billed. If the cancellation request is made mid-month, the service will remain active until the end of the current billing cycle.
To ensure that cancellations are handled efficiently, clients must follow a formal process when requesting to cancel a service. This process is designed to gather all necessary information and ensure that both parties are on the same page regarding the cancellation.
To request a cancellation, clients should contact our support team at info@Justvy.in or through their account dashboard, if applicable. The support team is available to assist with the cancellation process and answer any questions clients may have.
When submitting a cancellation request, clients must include the following details to facilitate the process:
Once a cancellation request is submitted, our support team will acknowledge receipt of the request within 3 business days. This acknowledgment will include a reference number for the cancellation request and an estimated timeframe for completing the process. Clients should retain this information for their records.
For project-based services, the cancellation fee structure is designed to fairly compensate Justvy Global Innovations LLP for work already completed, while also taking into account the stage of the project at the time of cancellation.
If a project has started but is still in its early stages, a cancellation fee of 25% of the total project cost will be charged. This fee covers the initial work done, including planning, design, and any setup activities that have already been completed.
For example, if a client cancels a custom software development project shortly after it has begun, the 25% fee will help cover the costs of any initial meetings, documentation, and design work that was done before the cancellation request was made.
If the project is near completion (more than 75% completed), the full project cost may be charged, and no refunds will be issued. This policy reflects the fact that most of the work has already been done, and canceling at this stage would result in significant losses for Justvy Global Innovations LLP.
For instance, if a client cancels a website development project when the site is nearly ready for launch, the client may be required to pay the remaining balance, as the majority of the work has been completed.
The cancellation fees for subscription-based services are structured to ensure that clients are billed fairly based on the timing of their cancellation request.
If a cancellation is requested after the billing cycle has started, the service will continue until the end of the current billing period, and no partial refunds will be issued. Clients are encouraged to plan their cancellations accordingly to avoid being billed for an additional period they do not intend to use.
For example, if a client subscribes to a quarterly data analytics service and cancels halfway through the quarter, the service will remain active until the end of the quarter, but no refund will be given for the unused portion of the service.
If a cancellation is requested before the billing cycle begins, no charges will be applied for the upcoming period. This allows clients to avoid incurring additional costs for services they no longer wish to use.
Upon cancellation of services, access to all related services, accounts, and data provided by Justvy Global Innovations LLP will be terminated. Clients should ensure that they have backed up any necessary data or information before requesting a cancellation, as access cannot be restored once the service is canceled.
For example, if a client cancels a cloud storage service, they should download all important files before the service is terminated to avoid losing any data.
Any ongoing support or maintenance services will cease immediately upon cancellation. This means that clients will no longer have access to technical support, updates, or any other maintenance services provided as part of their agreement with Justvy Global Innovations LLP.
For instance, if a client cancels a software maintenance contract, they will no longer receive updates or bug fixes for the software, and any support requests will not be handled by our team.
Custom software solutions or specialized services may have unique cancellation terms, as specified in the contract or service agreement. These terms are tailored to the specific nature of the project and the resources required to deliver the solution.
For example, a bespoke software solution that requires significant customization may have stricter cancellation terms due to the complexity and resource investment involved.
In cases of force majeure or other extraordinary circumstances, cancellation terms may be adjusted at the discretion of Justvy Global Innovations LLP. Force majeure events include natural disasters, pandemics, war, or other unforeseeable events that prevent either party from fulfilling their contractual obligations.
In such cases, Justvy Global Innovations LLP will work with the client to determine a fair and reasonable course of action, which may include waiving cancellation fees or extending deadlines.
The following items are non-cancellable:
For example, if a client has signed off on the final version of a mobile app developed by Justvy Global Innovations LLP, the service is considered fully delivered, and no cancellations will be allowed.
Third-party software, licenses, or tools purchased on behalf of the customer are also non-cancellable. This is because third-party providers often have their own non-refundable policies, and Justvy Global Innovations LLP must adhere to these terms.
For example, if a client requests a specific software license for their project, and Justvy Global Innovations LLP purchases it on their behalf, the cost of that license is non-cancellable and non-refundable, regardless of the project’s outcome.
For detailed information on refunds, clients should refer to our Refund Policy. The Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and any associated timelines.
Clients are encouraged to review the Refund Policy before initiating a cancellation request to fully understand their rights and obligations.
Justvy Global Innovations LLP reserves the right to amend this Cancellation Policy at any time. Amendments may be made to reflect changes in our business practices, industry standards, or legal requirements. We are committed to keeping our policies up to date and in line with best practices.
Any changes to the Cancellation Policy will be posted on our website and communicated to customers via email. Changes will take effect immediately for all new orders and renewals. Clients are encouraged to review the policy periodically to stay informed about any updates.
For any questions or concerns regarding this Cancellation Policy, clients are encouraged to reach out to our support team at info@Justvy.in. Our team is available to assist with any inquiries related to cancellations, billing, and service management.
Our support team operates during standard business hours, Monday through Friday. Any cancellation requests submitted outside of these hours will be addressed on the next business day.